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When can we get a resolution? Also why are my smart notifications not working and respecting what I have set? I do pay for the subscription for my 4 pro cameras and now my doorbell.Ĭan someone from arlo provide it a working fix! However, now I see this has been going on for months.
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I called support and they opened up a ticket and after speaking to 3 different techs, they finally tell me there is an issue with zones and they have added my case to the effected users. I live on a busy street and don’t want my doorbell cameras to pickup cars and people walking on the sidewalk so I just set Activity zones that cover my porch, and walkway up to my house. I still get notifications from vehicles, notifications that just say motion and notifications outside my Activity zones. I Have 3 Activity zones set and only have people and animals selected with vehicles and all other motion off. I’m using it directly connected to WiFi and not through the other pro cameras use as I get better WiFi connection that way. So I just got and installed my video doorbell. They do include a wireless chime though that does the job. it needs all the juice it can get from the transformer to make the doorbell work. Also on the Eufy, if your heart is set on using your existing doorbell chime with the Eufy wired, you're SOL at the moment. Hopefully someday, Eufy and the rest of these manufacturers will finally put their money where their mouths are and live up to all these claims they promise to sell their products.
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Since it was working better than the Arlo, or the junk Skybell that only lasted 18 months before that, I decided to take the 20% off which brought it down to like a 100 bucks for an HD doorbell with local storage, no monthly fee, but just currently working in dumb mode.
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Eufy offered me a full refund, or 20% off to keep it. By posts and reviews recently on the Eufy, it seems the firmware updates are making things worse rather than better. So my smart doorbell is in dumb mode at the moment. The caveat being it will pick up any motion in that zone not just people so I'm getting some false alerts, here and there. I had to resort to full motion detection mode with a zone which avoids the street in front of my house, and it's "working". Picks up shrubs and car tires as people but not actual people most of the time in the zone I set up. I have been using the Eufy wired for 1 week and the human detection is junk. Ignored zones I set up, sensitivity, etc. I had an Arlo doorbell 1 day and it went back in the box to Best Buy because It alerted to EVERYTHING. So you know, Eufy has it's issues at the moment too.